Returns & Exchanges

Mustela USA is committed to your satisfaction and offers a 30-day return policy for products purchased directly from our website. Items must be in their original, unopened packaging to be eligible for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our Customer Care team within 30 days of delivery with your order number and the specific items you wish to return.

• 2.
  Prepare Your Package

  Securely pack the unused products in their original shipping box or a similar sturdy container to prevent damage during transit.

• 3.
  Ship the Items

  Affix the provided return shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, we will process a refund to your original payment method within 7 to 10 business days.